Reservation:

All reservations, confirmations, amendments, and cancellations are required to be sent directly to the hotel’s reservations department via email at:

Phone: 0961 847 156 / 0988 642 956

Email : res@puluongbocbandiretreat.com

Check-in and Check-out:

• Official check-in time is from 02:00pm and check-out time is at 12.00noon.

• For any FITs or GITs who require to check-in prior 08:00am, the room(s) must be reserved from the previous day at the application of full night charge. For early check-in after 08:00am and before 02:00pm, 50% of room charge per night will be applied. Both of these facilities are subject to availability based on the arrival patterns at Pu Luong Bocbandi Retreat on the day.
 

• For any FITs or GITs who require a late check-out up to 06:00pm, 50% of room charge per night will be applied. For late check-out after 06:00pm, 100% of the room charge will be applied. Both of these facilities are subject to availability based on the  arrival patterns at Puluong Bocbandi Retreat on the day.

Cancellation:

Puluong Bocbandi Retreat reserves the right to impose the following cancellation:

• For booking less than 06 guests:

Within 5 days before arrival – 50% charge for all confirmed rooms. Within 3 days before arrival – 100% charge for all confirmed rooms.

• For booking from 06 and under 10 guests:

Within 7 days before arrival – 50% charge for all confirmed rooms. Within 5 days before arrival – 100% charge for all confirmed rooms.

• For booking from 10 guests:

Cancellation policy will be applied specifically for each case 

Chính sách huỷ sẽ được áp dụng cụ thể cho từng trường hợp

No show or Early Departure: One night’s stay charge for all confirmed rooms

All cancellations must be received by Pu Luong Bocbandi Retreat, either in writing via email, telephone or message.

Children Policies:

• Children under 6 years old is FOC and includes breakfast when sharing the bed with parents (maximum 1 free child per room). Extra child will be charged at 200.000VND per child per night, including breakfast.

• Children from 6 to 10 years old and sharing bed with parent is chargeable at 200.000VND per child per night, includes breakfast.
• Extra bed is required for a child over 10 with a charge at 400.000VND per night, including breakfast.